Refund Policy
A 30-day money-back guarantee on every purchase — no questions asked.
Last updated: 14 May 2026
30-Day Money-Back Guarantee
We provide a full refund within 30 days of purchase to customers who are not completely satisfied with their aisoundtracklab project, with no questions asked.
1. Eligibility for Refunds
You may request a refund within 30 days of your purchase if you are dissatisfied for any reason, if the deliverable has technical issues or does not match the brief you submitted, or if you have reconsidered the purchase. Requests submitted after 30 days are ineligible.
2. How to Request a Refund
Contact our support team within 30 days using either method below:
- Email: support@aisoundtracklab.com
- Order chat: Open the order page in your dashboard and start a chat message titled "Refund request".
Required information includes your full name, the email address used for the purchase, the order or transaction ID, and (optionally) the reason for the refund request.
3. Review and Processing
We take 3–5 business days to review the request. Once approved, the refund typically appears in your account within 5–7 business days. Refunds are returned 100% to the original payment method.
4. Access After Refund
Upon processing, your access to the aisoundtracklab.com order page, the delivered files, and any related downloadable resources will be revoked.
5. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or card provider. We commit to resolving issues quickly and fairly, and a direct conversation is almost always faster than a chargeback dispute.
6. Contact Us
Aurelia Prime INC
5050 Quorum Dr, Suite 700, Dallas, TX 75254
Phone: (737) 257-0726
Email: support@aisoundtracklab.com